An examination of users and non-users of self-checkout counters
Self-service technologies (SSTs) or Technology based self service (TBSS) is increasingly adopted by many industries such as banking and financial (ATM and online banking), transportation (Ticketing machine), hotel (self check in and online booking), and retailing (online purchase, self-service checkout machines at grocery store, pay at pump) (Dean, 2008; Weijters and Rangarajan, 2007). The term […]